Privacy notice
Last updated: October 23, 2026
Who is responsible for your information
Dr. Juan Gilberto Chávez Chávez, dental surgeon with professional license 15932640 and an office at Callejón Hermosillo 524, Col. Kennedy, Heroica Nogales, Sonora, is responsible for your personal information and how it is used.
For any privacy matter, write to juan.gilberto021001@gmail.com or on WhatsApp at 662 325 9424.
What information we use
- To book your appointment: your name, your WhatsApp number, the treatment you ask for, the day and time, your language and whether you are coming from Arizona.
- At the office, to treat you: your health information, such as medical and dental history, allergies, medications, diagnosis, treatment and the notes from each visit. If the patient is a minor, also the details of their mother, father or guardian.
- For payment: how much you pay and how.
Health information is sensitive personal information. We only use it with your express consent, which we ask for in writing at the office, and we protect it with stronger security measures.
What we use it for
What is needed to treat you:
- to book, confirm, change or cancel your appointments;
- to remind you of your appointment and let you know about any change on WhatsApp;
- to treat you, keep your clinical record and follow up with you;
- to charge you and, if you ask, give you a receipt.
And something that is not required: counting, in numbers and without names, how many appointments and which treatments the office has, to organize it better. If you don't want your information counted for this, tell us by email or WhatsApp; your care won't change at all.
Who it is shared with
We don't sell or rent your information. For appointments to work, these services store or transmit it on our behalf and only for that purpose:
- Cloudflare, where this website and the appointment system live.
- Google Calendar, where the doctor sees his schedule: only your name, the treatment and the time; never your phone number or anything from your record.
- WhatsApp, when you message us or we message you.
Beyond that, we only share your information if the law requires it (for example, a health authority or a judge) or if you authorize it, for example to refer you to a specialist or a dental lab.
How long we keep it
Your appointment information, while you are a patient and for as long as the law requires. The clinical record is kept for at least 5 years after your last visit, as required by the Mexican clinical record standard (NOM-004-SSA3-2012). After that it is securely deleted.
Your rights
You can ask to see your information, correct it, cancel it or object to how we use it (known in Mexico as ARCO rights), and you can also withdraw your consent. Write to juan.gilberto021001@gmail.com or on WhatsApp at 662 325 9424 with your name, what you are asking for and a way to prove it is you or that you represent the patient. We will answer within the time the law allows.
If you ask for your record to be deleted, it is locked instead of deleted for as long as we are required to keep it, and nobody uses it during that time.
What this website saves on your phone
This website doesn't use advertising or tracking cookies. To work, it saves on your phone:
- the language you choose, Spanish or English;
- whether you told us you are coming from Arizona and from which city, for your itinerary; if you use your location, it is only used on your phone and never reaches us;
- if you choose so when booking, your name, your WhatsApp number and the link to your appointment, so you don't have to type them again. You can delete them with "Forget my details on this phone".
To stop robots, the booking form may use Cloudflare's verification (Turnstile), which checks technical details of your browser.
If this notice changes
We publish it on this same page with its new date.